Online Booking

You can view the full terms and conditions of booking here: https://www.allhealthmatters.co.uk/wellness-terms-conditions

The duration of your appointment (e.g., up to 40 minutes) includes time for essential administrative tasks, such as reviewing your records, documenting your consultation, and completing any required paperwork (e.g., prescriptions or referrals). This means the conversation with the doctor may not take the entire booking length. We aim to ensure your time is used effectively while covering everything you need.

To cancel and reschedule, please contact us at least 24 hours in advance to avoid charges. Cancellations made with less than 24 hours notice may not be eligible for a refund. Appointments can be rescheduled free of charge up to 24 hours before the appointment. After this time, a charge may apply.

There are some services that All Health Matters cannot currently provide:

• Emergency consultations for symptoms such as

We recognise that when you give us personal information (which includes health information) you’re trusting us to take good care of it. Please see https://www.allhealthmatters.co.uk/privacy-policy for more information about how we collect, use and protect your data. If you don’t want to receive marketing about AHM products and services that we think are relevant to you, please email us at wellness@allhealthmatters.co.uk, write to us at All Health Matters, Castle House, Orchard Close Mews, Orchard Street, Canterbury CT2 8AP or call our admin team on 03300 948900.

Medical insurance policies vary, and whilst most do not cover the cost of the GP consultation, some may cover the cost of blood tests/ investigations/ onward specialist referrals privately. Please check with your insurer if you can claim back the cost of any of these services.

Yes, following a consultation with the doctor to discuss your needs and health concerns.

We also offer private phlebotomy services with our nursing team if these have been requested by a private consultant.

No, you are encouraged to continue your registration with your NHS GP, and a letter will be shared with your GP after the consultation with your consent to inform them of your attendance to All Health Matters and any follow up that may be needed.

Yes, following a GP consultation, if deemed clinically appropriate, the GP may recommend seeing a specialist and provide a referral letter. Please note that we are unable to influence any NHS waiting lists.

You can choose to book a face-to-face or online GP appointment. Results may be discussed with you via telephone.

Please note that some conditions are not suitable for a remote appointment:

After a discussion of your health concerns, the doctor may issue a private prescription if deemed clinically necessary. There is no additional cost to providing a prescription, but the cost of the medication will be charged by the pharmacy.

Please note that repeat prescriptions as provided by your NHS GP or controlled drugs/ sedatives/ sleeping tablets will not be prescribed by the clinic.

You can book directly online by using the "Online Booking" tool. Select the apointment type you would like from the drop-down menu and choose a date and time. Payment will be taken at the time of booking.